LEGAL · DATA PRIVACY

Privacy Policy

Master Data Privacy Framework for AICA Health services, applications, APIs, AI systems, kiosks, and related platforms.

Effective Date: 1.02.2026

MASTER DATA PRIVACY FRAMEWORK — AICA HEALTH

Welcome to AICA HEALTH (“AICA”, “we”, “our”, or “us”).

This Privacy Policy explains how AICA collects, processes, stores, transfers, and protects personal data across: aicahealth.com, qcare.aicahealth.com, rx.aicahealth.com, apps, kiosks, APIs, conversational AI systems, and related services.

1. Data We May Collect

We may collect:

Demographic information
Contact information
Physiological data
Biometric-derived data
Optical sensing data
Image-derived data
Voice inputs
Symptom information
Medication-related information
Behavioral interaction data
Screening history
Device identifiers
Usage analytics
Enterprise wellness data
Associated metadata

2. Purpose of Processing

We process data for:

Preventive healthcare engagement
Physiological inference
Wellness support
Symptom tracking
Medication adherence support
AI-assisted analysis
Care coordination support
Model refinement
Calibration systems
Analytics and research
Product improvement
Security and fraud prevention
Regulatory compliance

3. AI & Automated Processing

Certain features use AI, machine learning, and automated inference systems.

Outputs may be:

Probabilistic
Inference-based
Calibration-dependent

Important: Users acknowledge AI-generated insights are informational only.

4. Data Sharing

We may share data with:

Authorized healthcare providers
Enterprise customers
Hospitals
Cloud service providers
Analytics vendors
Subprocessors
Legal/regulatory authorities (when required)

We DO NOT sell personal data.

5. Cross-Border Processing

Data may be stored or processed:

Within India
Internationally via secure cloud infrastructure
By authorized service providers

6. Data Security

We implement:

Encryption
Access control
Authentication systems
Security monitoring

Security notice: No system is fully secure or immune to breaches.

7. Data Retention

Data is retained only as necessary for:

Operational needs
Legal compliance
Security requirements
Validation and analytics

Some data may be anonymized for AI model improvement and research.

8. User Rights

Users may:

Request access to data
Request correction
Withdraw consent
Request deletion (where legally allowed)

Requests can be sent to the Grievance Officer.

9. Children’s Data

The Platform is not intended for users under 18 without parental or guardian consent.

10. Governing Law

This Privacy Policy is governed by Indian law, including the Digital Personal Data Protection Act, 2023.

11. Contact & Grievance Officer

AICA HEALTH

Email: a@aicahealth.com

Grievance Officer

Regd Address:

1st Floor, D-48, Ajay Enclave,
New Delhi - 110018